Last Updated 1st April 2008

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These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.


General terms and conditions

This site is owned and operated by Evie Bees Build-it Bears ("Evie Bees", "we" or "us").

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at customer.care@Evie Bees.co.uk or call us on 0871 234 2350. 


Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Evie Bees or one of its suppliers.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Evie Bees.

You may not modify, distribute or re-post something on this website for any purpose.


Accuracy of content

Evie Bees has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

All prices are displayed inclusive of VAT where appropriate.

Packaging may vary from that shown.

The weights, dimensions and capacities given are approximate only.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, Evie Bees disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Evie Bees shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


Damage to your computer

Evie Bees makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it wont cause damage to your computer.

It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.

Evie Bees shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

Evie Bees shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.


Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.


Delivery charges

Delivery charges are a flat rate, depending on the delivery location.

Swatches are the exception and delivery is free on these items.


Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order.


Delays

Occasionally, the manufacture of your item may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.


Links to other websites

We have placed links on this website to other websites we think you may want to visit.

We do not vet these websites and do not have any control over their contents.

Evie Bees cannot accept any liability in respect of the use of these websites.


Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Evie Bees or any of its employees or agents or fraud.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law.

If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.


Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.


Use of this website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom.

Evie Bees make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations.

Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.


Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law.

The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

All contracts are concluded in English.

These terms and conditions do not affect your legal rights.


Payment

All methods of payment, including credit cards are processed when you place your order.


Delivery Company

All orders are delivered by Royal Mail, Parcel Force or other courier whose services we may use from time to time. In the case of deliveries by courier, a signature will be required on delivery.

The following Terms & Conditions relate to Retail customers only - Wholesale customers please contact us for Terms & Conditions

Terms & Conditions ~ Customised Products

Cancellations, amendments & returns
As your item is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights.
Additionally we will only accept returns in accordance with your legal rights; for example:
~if there is a fault with your item 
~if the item has not been manufactured as specified 

If you are returning an item due to a fault, or you believe it has not been made to the specification given by you, we will re-make a new item to the correct specifications. The new item will usually arrive within 10 working days from the date of return - we will contact you by email to update you on the progress of your order.

Goods should be returned in the original packaging by a suitable method (ie a trackable method with suitable insurance) within 7 days. Take the parcel to any post office, and obtain a receipt as proof of postage.

Terms & Conditions ~ All other items

Under the Consumer Protection (Distance Selling Regulations) the customer has 7 working days after receipt of their order to cancel and receive a full refund. Orders may not be cancelled after this period except for under your legal rights.

Please note that this excludes all customised items as noted above.

If you would like to cancel your order, please notify us via eMail to info@Evie Bees.co.uk or by post within 7 working days BUT PRIOR TO RETURNING THE ITEM.

The customer is responsible for the cost of returning the items to us.

Please return unwanted items within 14 days. Items should be returned in their original packaging with all tags and security seals still attached.

Items should be returned via a trackable, appropriately insured service.

Refunds will be processed within 30 days